We absolutely, positively guarantee interviews, or we will rewrite your resume until you get one. It is as simple as that. See below:

Our Success Guarantee is this: If after having us write you a resume, you do not get a job interview within 30 days, we will rewrite your resume for free. So if, within 30 days of getting your resume from us, you have no interviews lined up (and have had none since receiving the resume) simply email us with your order number, and we'll contact you with a new, re-written resume.**

In the 2 years that we've offered this guarantee, we have had only 8 customers request a rewrite. That means that after thousands of completed orders, only two customers have failed to land interviews within a month of getting their resume.

That's a 99.97% customer satisfaction rate!

Absolutely. The beauty of ordering a resume service online is that you're leveraging the ease and convenience of email and the internet. Our writers will email you a copy of your new resume in an MSWord .doc format by the turnaround deadline you order (either 24 or 72 hours). If there's something you want to change, or something that you forgot to include, or simply something you don't like, you have two options:

1. You can email the writer immediately and let him or her know about your concerns. Chances are, the writer will be able to make any changes you need within a few hours. Remember, it's the convenience of email. You can communicate with your writer to assure your satisfaction, and they can zap over any changes or documents quickly and easily.
2. You can make the changes yourself. The files come in MSWord format so that you can easily view and print out as many copies of the resume as you need. This of course means you'll be able to make any small changes to the resume that you might feel necessary over the years. Land an impressive new contract? Simply add it into the resume yourself! Once you have a professionally written resume from us, you can build on it for years to come.

The bottom line is: we are not a cut and paste service. When you order from us, you are assigned a specific writing professional, most likely versed in your particular field, and capable of working with you to assure your satisfaction.
 

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